Amazon Hiring Virtual Customer Service | Any Graduate, 10+2, PG | Hyderabad

What unites Amazon employees across teams and geographies is that we are all striving to delight our customers and make their lives easier.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful and navigate through ambiguity.
Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills- ability to clearly understand and state the issues customers present.
Ability to concentrate - follow customers issues without distraction to resolution.
Good composition skills - ability to compose grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.

Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent Typing skills.
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient Knowledge of email applications.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.

Excellent customer service skills, including maintaining focus on the customer issue is a fast- paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business- as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

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Amazon will hire 100,000 veterans and military spouses by 2024.

Amazon plans to create 1 million new jobs in India by 2025.

Amazon has already created 700,000 jobs since 2013.

Amazon is considered India's most attractive employer.