AMAZON Selling Partner Support Associate | Work from Home| Any Graduate |Hyderabad | 2022,21,20,19,18

 AMAZON HIRING SELLING PARTNER SUPPORT ASSOCIATE | WORK FROM HOME | ANY GRADUATE | HYDERABAD | 2022,21,20,19,18 |



Basic Qualification :

  • Education : Bachelor Degree in any discipline with 0-5 years of experience,
  • Excellent written and verbal communication in English.
  • Shifts: The job involves 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Weekly Off: Rotational two-consecutive day off it is a 5-day working week with 2 consecutive days off.
  • Candidates willing to work on phone/char & emails (concurrent blended profile )
  • During the first four months (Training & Transition ) no unplanned leaves are allowed.
  • Candidates who are based in Telangana should apply.

Job Details:

  • Company ; Amazon
  • Position: Selling Partner support associate
  • Salary: 3.5 LPA
  • Degree: Any Graduation
  • Location: Hyderabad
  • Job : Permanent Work from Home job

Click Here To Apply :APPLY NOW

Important Note:

  • This is a permanent Work From Home Role.
  • Its mandate for you to have an Internet connection with LAN with a running speed of 40 MBPS.
  • Its mandate to have workspace in a secure location away from windows and visibility to others for work from Home role.
  • Its mandate to be based out of Telangana in order to onboard you for this VCC (Virtual Contact Center) role.

Basic Qualification 1:

  • Ability to use a desktop/laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Home environment free from background noise where you can connect to the internet and work on your deliverables.
  • Should have a good internet connection with a minimum speed of 20MBPS or better and should have at least 100 GB data from a reliable provider.
  • Should be willing to service selling partners from all marketplaces across the globe (including India USA EU and ME).
  • Should have access to mobile phone at all times from a reliable provider.
  • Should have access power back up in case of power shut down. Up to the duration of his shift.

Roles and Responsibilities:

This includes, But is not limited to: 

  • The Seller Support Associate demonstrates end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear and professional written and oral communication.\
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of seller's issues.
  • Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance.
  • Actively seeks solutions through logical reasoning and interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations or Payments teams as required to resolve seller's issues and question.

Job Description:

  • The Selling  Partner Support (SPS) Associate acts as the primary interface between  Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
  • The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. the successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
  • A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documents and contribute to a team environment.
  • Virtual Contact Center (VCC) associates are expected to work from a Home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at the home location so that associates can deliver their best in terms of productivity and quality.

Additional Information:

Information Security: You should be will to sign a undertaking pertaining to do's and don'ts in accordance to the data Security policy.
Ergonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace.
Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off)


Note : Amazon is Committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer  and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.


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